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Getting Started with Virtuosity Subscription (Practitioner Licenses)

About Practitioner Licenses

Practitioner Licenses are pre-paid, named-user licenses that allow organization administrators to assign specific users access to the eligible Bentley CONNECT Edition products. With these licenses, assigned users have unlimited access to the product for the duration of the license, generally one year.

Is the functionality the same between a Practitioner License and a commercial license?

Within the product, the end-user will likely see no difference between a Practitioner License and a typical commercial license. Because users with a Practitioner License receive unlimited access to the eligible Bentley products, Subscription Entitlement Service features such as Access Controls or Threshold Alerting are disabled.

Before you begin

The Subscription Entitlement Service (SES) requires users to be registered in User Management then access the application by signing in with those credentials.

Before downloading your SES-enabled application(s), please follow the steps to register users and assign your available Practitioner Licenses. To register, visit the IMS registration page. Once these steps are completed, they are considered a Connected User.

Registering users

Register your users in User Management (you must be an administrator or co-administrator to complete this step).

Assigning practitioner licenses

Once the users are registered, the administrator can begin assigning the licenses by following these steps outlined on Bentley Communities:

  • As an Admin or Co-admin for your organization, go to the Subscription Services Portal and click on the tile for Entitlement Management.
  • Open the left navigation menu and click on Practitioner Licenses.
  • From the list, find the Practitioner License you wish to assign, use + icon and then the search field to find the user by name or email address.
  • After selecting the user, the license will be assigned and the user will receive a confirmation email, including a link to download the software.
What happens if a Practitioner License is left unassigned?

Practitioner Licenses that are not assigned will not be used in any entitlement requests by the organization’s users or the subsequent billing of the usage generated while the Practitioner License is unassigned. To make full use of the Practitioner License for its duration, the license must be assigned to a user.

Reminders will be displayed to administrators in the Subscription Services Portal and in Entitlement Management if there are any unassigned Practitioner Licenses.

What if I need to re-assign the Practitioner License to another user?

A Practitioner License can be re-assigned as many times as necessary on the first day it is assigned to a user. If it was initially assigned to the incorrect user, then changing it within that first day will require no special action.

After that initial 24-hour assignment period, the Practitioner License will be locked for 30 days. At the end of that 30-day period, the Practitioner License will be available for re-assignment, if necessary. Any re-assignment will start the 24-hour open user assignment period again, followed by a 30-day lock.

How does an assigned user know they are using a Practitioner License?

The end user, upon assignment of a Practitioner License, will receive a notification of the assignment. The user can then activate the product either by using the Activation Wizard or by running the product. The Practitioner License will be indicated by the License Type in the Bentley Licensing tool\Entitlements tab.

Does the assigned user need to do anything on their machine to consume the Practitioner License?

The end user should upgrade their CONNECTION client to version 10.00.18.x or higher. This will allow the usage to be recorded correctly as a Practitioner license and avoid any issues with the Practitioner usage being counted against the alerting threshold used for pooled licenses.

 

Download and install your application

After user registration and license assignment, the end-user will receive an email with a link to download their software. In addition to installing the application, ensure the latest version of CONNECTION Client is installed on the machine. CONNECTION Client is included as an available download. Upon accessing the application, the CONNECTION Client will appear and prompt users to sign in to continue. First-time users will need to click “Forgot Password” to create a password using the email address registered above.

Setting up your license

Managing Licenses and Download (admin only)

This instructional video provides a step-by-step for the Account Administrator or the Co-Administrator managing license assignments for practitioner entitlements.

Managing Users (admin only)

This instructional video provides a step-by-step for the Account Administrator or the Co-Administrator managing users for practitioner entitlements.

Managing User Roles (admin only)

This instructional video provides a step-by-step for the Account Administrator or the Co-Administrator managing Roles to provide each Registered User with specific access to Connect / IMS Services Privileges.

Sign in to CONNECTION Client (user)

The CONNECTION Client guides users through the registration process and enables them to sign in to access the Personal Portal, Notifications, and Application Updates.

Bentley Licensing Tools (user)

The Bentley Licensing Tool provides activation functions and information for products utilizing the Subscription Entitlement Service.

Frequently Asked Questions

Is the functionality the same between a Practitioner License and a Commercial License?

Within the product, you will likely see no difference between a Practitioner License and a typical Commercial License. Because Practitioner License users receive unlimited access to the eligible Bentley products, Subscription Entitlement Service features such as Access Controls or Threshold Alerting are disabled.

You should have received an email with instructions and contact details for your User Success Manager who can help. You may also contact us, Xstructures, directly.

Practitioner Licenses that are not assigned will not be used in any entitlement requests by the organization’s users or the subsequent billing of the usage generated while the Practitioner License is unassigned. To make full use of the Practitioner License for its duration, the license must be assigned to a user.

Reminders will be displayed to administrators in the Subscription Services Portal and in Entitlement Management if there are any unassigned Practitioner Licenses.

Check: Verify that the user was created and that the Entitlement Country is set properly.

Refresh: Clear your cache and browsing history. Then log in to the CONNECT Center page.

A Practitioner License can be re-assigned as many times as necessary on the first day it is assigned to a user. If it was initially assigned to the incorrect user, then changing it within that first day will require no special action.

After that initial 24-hour assignment period, the Practitioner License will be locked for 30 days. At the end of that 30-day period, the Practitioner License will be available for re-assignment, if necessary. Any re-assignment will restart the 24-hour open user assignment period, followed by a 30-day lock.

If your Practitioner License is assigned correctly, you can open the Tools tab under the Bentley Licensing tool and select the option “Send Logs Now and Refresh Policy.” If this does not work, you can contact us directly.

When a Practitioner License is assigned, the user receives a notification. The user can then activate the product either by using the Activation Wizard or by running the product. The Practitioner License will be indicated by the License Type in the Bentley Licensing tool -Entitlements tab.

Yes. Your Practitioner License can be checked out for offline usage. The maximum checkout time is your valid license period. Learn more at Checking out license.”

You should upgrade your CONNECTION Client to version 10.00.18.x or higher. This will enable the usage to be recorded correctly as a Practitioner License and avoid any issues with the Practitioner usage being counted against the alerting threshold used for pooled licenses.

If assigned correctly to the end-user, the Practitioner License cannot generate QTL charges. Be sure to log into CONNECTION Client with the same email ID used for your Practitioner License assignment. Otherwise, all license usage will be logged as “pooled.”

If you purchased a Practitioner License without having any existing SELECT-covered products, the application will not activate until the Practitioner License is assigned to the user in Entitlement Management.

If you need to manage both Commercial and Practitioner Licenses, you should use the Entitlement Management tool.

I have Windows 7. Is this a problem?

Windows 7 is not compatible with the latest CONNECTION Client. In this case, we recommend you use the lower version 10.00.19.31 of CONNECTION Client. Please see Software Downloads Instructions.

Open Bentley Licensing Tool to see which email ID is currently connected and which type of license, Practitioner or Commercial, is currently in use.

Screenshot of Bentley Licensing Tool

A Fulfillment Contact Admin is the person at your organization who receives a notification of any new or updated license/entitlements from Bentley. Fulfillment contacts need not be administrators, although one fulfillment contact is initially granted administrator access by default. 

Practitioner Licenses are connected to an assigned email ID. If you need to switch between different types of licenses, it is recommended to use a separate email ID in your CONNECTION Client login.

The CONNECT Center provides information about how a user is connected. With this tool, you can see your Project Association as well as the Project Administrators.

Click on “How are you CONNECTED” from the banner at the top and click on the Administrators tab to find your administrator’s name and email. Then email that person to ask your question.

Screenshot of License Administrator

It is recommended to use separate email IDs so the system is able to recognize the correct license.

If your software is in Trial Mode and you need to change to the Practitioner License, please follow these instructions.

My software is in Trial mode:Screenshot of Trial Mode

  1. Close the software
  2. Go to Bentley Licensing Tool> Click on Send logs now
  3. Tools>Refresh policy
  4. Open the software again
  5. Open Bentley Licensing Tool to verify that your license type has changed from Trial to Practitioner

Yes, but not at the same time. You must always sign out if you need to change your machine. The system will not allow you to connect while you are signed in on another machine.

First check internally under which location’s account user is registered currently. The current account admin must delete the user from their account’s user management. Once the user is removed from the old account, you can add the user. If this doesn’t work, you can contact your User Success Manager or notify us using the Chat feature on the website.

Bentley V8i SS10 products entered Support Discontinued status on January 1, 2022. Virtuosity Subscriptions are only available for the latest CONNECT Edition applications. For more information, please visit the Bentley Support Policy.

If you have an active Virtuosity Subscription and are using a V8i SS10 application, the product will continue to work but it will be subjected to the level of support described in the Bentley Support Policy. You are strongly advised to move to the CONNECT Edition as soon as possible.

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